Global AutoCorrect Support

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Frequently Asked Questions

To help you get the most out of Global AutoCorrect we've put together the answers to some common questions.

General Questions

  • Does Global AutoCorrect work in all programs?

    Yes, Global AutoCorrect will correct your spelling in all programs, so you can use it for essays or reports, emails, presentations and on the web. The only exceptions are certain video games which deliberately block the methods the program uses. You can also choose to exclude a particular program from Global AutoCorrect if you don’t want your spelling to be corrected in it.

  • How will Global AutoCorrect improve my spelling?

    Global AutoCorrect keeps track of your spelling mistakes so you can work on them in your own time. To see your most common misspellings, open the Global AutoCorrect main window by right clicking on the globe_tiny icon in your notification area and selecting ‘Open Global AutoCorrect’. Then click on the ‘Count’ column header to sort by the number of times each correction has been made. You can also print a list of your most common corrections by clicking ‘Print…’.

    GAC main window

  • How is Global AutoCorrect different to my word processor’s AutoCorrect feature?

    Microsoft Word and other word processors can automatically correct your spelling, but we think Global AutoCorrect is better. Here’s why:

    1. It works everywhere. With Global AutoCorrect you’re not limited to one program – your spelling is automatically corrected wherever you’re typing.
    2. It’s intelligent. When you make a mistake, the software analyses the sound patterns in the word to understand what you’re trying to spell, then makes an instant correction.
    3. It’s easy to add new corrections. Global AutoCorrect provides you with millions of autocorrections as soon as it’s installed. But you can also add your own – just highlight a word and press F2.
    4. It can help you to improve your spelling. Global AutoCorrect keeps track of your spelling mistakes so you can focus on them in your own time.
  • Does Global AutoCorrect replace spell-checking software?

    Global AutoCorrect automatically corrects many of your spelling mistakes so you can focus on your work and spend less time spell-checking. But sometimes you might need to use a manual spell-checker for ambiguous words, homophones and grammar mistakes, when it’s not safe to correct these words automatically.

  • Is there a Mac version?

    Yes there is! It is available to buy from the ‘Download’ page of our website now.

Troubleshooting

  • When I try to add an autocorrection in the Mac version, nothing happens.

    To add an autocorrection, select a word in any program by double-clicking on it and press Command-Shift-A.  In some cases it is possible that the “Add Correction” window may appear behind other windows.  To determine if this is the case, press F3 to view all open windows using Mac’s “Mission Control” feature.

  • Global AutoCorrect’s not working

    Here are three things you can try:

    1. Check Global AutoCorrect is still running.
      There should be a globe_tiny icon in the bottom-right corner of your screen (in the “system tray”). If you right-click on this then a menu should appear with options such as “Open Global AutoCorrect” and “Add an AutoCorrect”. If this all happens then Global AutoCorrect is running.
    2. If there is no Globe icon…
      Click on the start menu at the bottom left of your screen, select “Programs –> Global AutoCorrect” and click “Global AutoCorrect”. You may also want to set Global AutoCorrect to always be running, by right-clicking on the globe_tiny icon, selecting “options” and then ticking “Start when my computer starts”.
    3. Test Global AutoCorrect
      It is possible you are trying to misspell a word that is cannot be corrected intelligently and is not in the AutoCorrect list. Also, you must press “space” (or certain other keys, such as “enter”) after the word.
      Try typing “[space] jerny [space]” in any program. It should be corrected to “journey”.
      To add a correction, select the incorrect word (try double clicking on it) and press F2.
    4. Restart your computer
      Try restarting your computer and repeat the steps above.
    5. Reinstall Global AutoCorrect
      In rare cases a reinstall may be necessary.

    If none of the above steps work, send us an email and we’d be happy to help you further.

  • Global AutoCorrect is running, but I can’t find the globe icon

    Sometimes the icon will be partially hidden in your notification area. To find it, click the small upwards-pointing arrow, as shown below:

    Notification Area

Using Global AutoCorrect

  • I use virtual machines (e.g. VMWare) – will Global AutoCorrect work with it?

    Windows:
    We do not officially support virtualisation software with Global AutoCorrect.  However, some of our clients use it in conjunction with VMWare on Windows, with Global AutoCorrect running inside a virtual machine (on the “guest”), outside of the virtual machine (on the “host”), or both (in which case the Global AutoCorrect on the host machine will actually be the one making any corrections).

    Mac:
    Again, we do not officially support virtualisation software with Global AutoCorrect.  However, Global AutoCorrect generally works inside a virtual machine (the “guest”), but must not be running outside of the virtual machine (the “host”), as key presses will not be correctly received by the virtual machine.

  • How do I add my own corrections?

    Simply highlight the word you want to correct and press F2. You can then select from the list of correct words and check you’ve picked the right one using our pronunciations and dictionary definitions.

    Add correction

  • Can I edit or delete AutoCorrect entries?

    Yes. It’s very simple to do these and other actions from Global AutoCorrect’s main window.

  • Can I pause Global AutoCorrect when I don’t need it, or exclude certain programs?

    Yes. Simply right click on the globe_tiny icon in your notification area and choose ‘Pause Global AutoCorrect’ or ‘Don’t AutoCorrect in this program’.

  • Are there any shortcut keys I can use, and can I customise them?

    Yes. Here are the default shortcuts:

    • Open Global AutoCorrect main window – Ctrl + Shift + G
    • Add/Remove an AutoCorrect entry – Highlight a word and press F2
    • Pause/Resume Global AutoCorrect – Ctrl + Shift + P
    • Exclude/Allow Global AutoCorrect in the current program – Ctrl + Shift + E

    To customise these shortcuts, select ‘Options’ from the globe_tiny icon in the Notification area, then select the ‘Hotkeys’ tab.

  • How can I customise Global AutoCorrect to suit my needs?

    To customise Global AutoCorrect, right click on the globe_tiny icon in the Notification area and select ‘Options’. Here are the main things you can customise:

    • If Global AutoCorrect launches when your computer starts.
    • The layout of your top misspellings printout and how often (if at all) you would like to be reminded to print a new version.
    • Shortcut keys (see above question)
    • Downloading of software and correction updates
    • Excluded programs.

Concerns

  • Will it correct my spelling to the wrong word?

    Global AutoCorrect only makes a correction if it’s sure what you meant. If there’s any doubt then it won’t just guess, and in this case you can add an automatic correction yourself.

  • Will Global AutoCorrect interfere with a program’s own AutoCorrect feature, or other assistive software?

    No, Global AutoCorrect has been designed to work seamlessly with other software and has been well tested.  We aren’t currently aware of any compatibility issues.

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